Refund policy

All Sales Final. Because our products are diapers and personal hygiene items, we do not accept returns, exchanges, or refunds. All sales are final.

Shipping damage or incorrect items: In the rare case your order arrives damaged in transit or you received the wrong item, you must email info@pacitpants.com within 48 hours of delivery (based on carrier tracking). Your email must include: (1) your order number, (2) a photo of the unopened outer shipping box with the shipping label visible, and (3) a photo of the damaged or incorrect item in its original, unopened packaging.

Items that have been opened, used, washed, or removed from their original packaging are not eligible. Damage caused after delivery is not eligible.

Every claim is reviewed by PAC-IT-PANTS before anything is approved. We may ask you to return the item using a prepaid label we provide before a replacement ships. Approved claims receive a replacement of the same item only. We do not issue cash refunds or store credit. Limit one claim per order.

Lost or stolen packages: If tracking shows your package was delivered, please file a claim with the carrier. PAC-IT-PANTS is not responsible for packages lost or stolen after delivery.

We reserve the right to deny any claim that does not meet these requirements or shows signs of misuse. Questions? Contact us at info@pacitpants.com.